Usually, when Design & Print Online stops working correctly, it means that there’s a problem with how your internet browser is running Design & Print Online.
In order to load things from the internet quickly, your internet browser (Internet Explorer, Google Chrome, Safari, etc.) stores small files called temporary internet files (often referred to as “cache” or “cookies”).
Sometimes, parts of these files become corrupt, which can cause online services to stop working correctly, so they need to be cleared.
Every internet browser has a slightly different way to clear temporary internet files.
How to clear out temporary internet files (cache and cookies) in Safari
(Note: These directions were written specifically for Safari version 11.0.1. Depending on the version of Safari that you are using, your menus may be slightly different.)- Open Safari.
- Click on the Safari menu item in the top-left corner of your screen—it should be beside the Apple icon.
- Click on Preferences.
- Click on Privacy.
- Click on Manage Website Data.
- Click in the search box and type in the website that you want to clear out data for (e.g. if www.Avery.com is not loading correctly for you, type in Avery).
- Select the correct website that appears in your search results list.
- Click on Remove All to clear out all saved data for the specified website.